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Forum Discussion

robertob's avatar
robertob
Visitor
10 months ago

I can't download the Hamachi invoice

Hi, when i try to access the Goto Admin portal to download the Hamachi service invoice, the page does not load and i cannot see anything. The portal remains in perpetual loading.

7 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    5 months ago

    Khizir9 We aren't seeing an active account attached to the email you are using here in Community. Can you please double-check you are using the correct email? 

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Hi robertob 

    Thanks for trying, sorry it didn't resolve the issue. I have created a case for you, someone from out team will reach out soon. 

  • robertob's avatar
    robertob
    Visitor
    10 months ago

    it doesn't work. I also tried changing the PC, but the goto admin console doesn't load

  • robertob's avatar
    robertob
    Visitor
    10 months ago

    Yes, I tried from different PCs. Same result. Goto Admin console did not load.

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Hi robertob 

    You do have an active account and should be able to access the portal.

    Have you tried the following:

    • Clear your browser cache and cookies. 
    • Try accessing the portal using a different browser or incognito mode?