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jd84's avatar
jd84
Active Contributor
7 years ago

Receive Remote Assistance Support from Microsoft

Hello,

 

I am trying to show Microsoft an issue we are having with some of their software.

 

They gave me this URL https://support.microsoft.com/en-gb/help/29289/receive-remote-assistance-support-from-microsoft which uses LogMeIn rescue and asks for a 6 digit code.

 

We run the exe file and it then sits on Connecting... forever.

 

I'm on a corporate LAN behind a proxy server and hardware firewalls so is there some configuration needed on our side or log files to help troubleshoot?

 

Thanks