The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
[API] How to Link a Recording or Transcription to a Specific Call?
Hi everyone, I'm currently building an integration with GoTo Connect to capture call recordings and transcriptions. I've successfully created a channel and subscribed to receive notifications for bo...
Are you only using the Call Recording API, or are you also using any other APIs?
The Recording API by itself does not retrieve any call details. To correlate the data, you’ll need to use either the Call Events API or the Call Reports API in addition.
https://developer.goto.com/GoToConnect#tag/Call-Events-Overview
https://developer.goto.com/GoToConnect#tag/Call-Events-Report-Overview
Are you only using the Call Recording API, or are you also using any other APIs?
The Recording API by itself does not retrieve any call details. To correlate the data, you’ll need to use either the Call Events API or the Call Reports API in addition.
https://developer.goto.com/GoToConnect#tag/Call-Events-Overview
https://developer.goto.com/GoToConnect#tag/Call-Events-Report-Overview
Yes, I figured that out. Now I'm also listening to call events—specifically the call ending event. When it triggers, I store the call ID, the recording ID, and other important call details in my database. Later, when I receive a recording notification, I look up the recording ID in my own database to identify which call it belongs to.
It works, but honestly, it adds a lot of unnecessary complexity. Ideally, the recording endpoint should include the call ID.
Thanks for confirming that this is the only option available for now.
