mkeaton
5 months agoFrequent Contributor
"New" Softphone Toggle missing.. for some?
Hello! So this morning All my Contact Center users got reset and when that occurred some lost their wrap up timer pop up. This has occurred before and we would change pop up and reset cookies.. but what actually fixed it was tuning OFF the "new softphone" in the settings. Well, I seem to have that option but the user this is effecting doesn't seem to have that toggle at all?
Here is hers:
Here is mine:
So, I guess I need to know if the new softphone toggle has been removed for users? if so how do we fix the wrap up timer no longer popping up? Second question, why would I have different options than my users? Is it because i'm a super admin? Do others still see the toggle for the new softphone?
Thank you for any help!