The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Access Denied - GoToMyPC
On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC. "For security purposes, access to "XXXXXXXX" is denied. Please try again in 5...
Please downgrade desktop app version and try attempting remote session after upgrade.
Did you use remote deployment feature or use Shared access feature to give access to other users? If yes, then can you check the shared access setting and give them access again if it's not available. The access denied error comes on website or after clicking on connect in viewer ?
It shows up after they hit connect. It connects to the PC and then immediately bounces back that pop up. All users trying to get on have shared access rights. For whatever reason, I am the only one not getting that pop up.
- Looks like an issue with shared access. Login to your Manager/Admin account, navigate to manage PC and click on shared access feature for the machine. Add the users again to shared access list and save the entries. It should resolve the issue. You might be the owner of PC, and that's why it might have been working for you.
Unfortunately that did not resolve the issue. I removed them, saved, then readded them and saved. They still get the pop up. I am not the machine owner but can still log on fine.
