Forum Discussion

JOzolins's avatar
JOzolins
New Contributor
5 years ago

Access Denied - GoToMyPC

On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC.  "For security purposes, access to "XXXXXXXX" is denied.  Please try again in 5...
  • AbhishekYadav's avatar
    AbhishekYadav
    5 years ago

    Please downgrade desktop app version and try attempting remote session after upgrade.

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
Did you use remote deployment feature or use Shared access feature to give access to other users? If yes, then can you check the shared access setting and give them access again if it's not available. The access denied error comes on website or after clicking on connect in viewer ?
JOzolins's avatar
JOzolins
New Contributor
5 years ago

It shows up after they hit connect.  It connects to the PC and then immediately bounces back that pop up.  All users trying to get on have shared access rights.  For whatever reason, I am the only one not getting that pop up.

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    5 years ago
    Looks like an issue with shared access. Login to your Manager/Admin account, navigate to manage PC and click on shared access feature for the machine. Add the users again to shared access list and save the entries. It should resolve the issue. You might be the owner of PC, and that's why it might have been working for you.
    • JOzolins's avatar
      JOzolins
      New Contributor
      5 years ago

      Unfortunately that did not resolve the issue.  I removed them, saved, then readded them and saved.  They still get the pop up.  I am not the machine owner but can still log on fine.

      • JOzolins's avatar
        JOzolins
        New Contributor
        5 years ago

        When anyone else tries to log in, it still gives access denied pop up and the local machine then goes into a 5 minute suspension where nobody (even me) can log in.