The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
JOzolins
6 years agoNew Contributor
Access Denied - GoToMyPC
 On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC.  "For security purposes, access to "XXXXXXXX" is denied.  Please try again in 5...
- 6 years agoPlease downgrade desktop app version and try attempting remote session after upgrade. 
JOzolins
6 years agoNew Contributor
When anyone else tries to log in, it still gives access denied pop up and the local machine then goes into a 5 minute suspension where nobody (even me) can log in.
AbhishekYadav
6 years agoGoTo Moderator
Can you share screenshots ?
- JOzolins6 years agoNew ContributorThis is the popup everyone receives except me when trying to log in. Everyone is listed in shared access as the computer is visible to them to connect to. - JOzolins6 years agoNew ContributorAnd it does not allow anyone to even enter in the access code before popping up that message and disconnecting.- AbhishekYadav6 years agoGoTo ModeratorWhich Desktop App version are you on ? Can you please DM me your account details ? 
 
 
