Forum Discussion

JOzolins's avatar
JOzolins
New Contributor
5 years ago

Access Denied - GoToMyPC

On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC.  "For security purposes, access to "XXXXXXXX" is denied.  Please try again in 5...
  • AbhishekYadav's avatar
    AbhishekYadav
    5 years ago

    Please downgrade desktop app version and try attempting remote session after upgrade.

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator

Which Desktop App version are you on ? Can you please DM me your account details ?

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
5 years ago

Please downgrade desktop app version and try attempting remote session after upgrade.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Mark Champney  I'm sorry about the recurring errors. 

    We have a fix for this issue coming in a couple of weeks.  If you need immediate help rolling back a software version you can call directly into Customer Support to confirm your ID and make the official request.

  • JOzolins's avatar
    JOzolins
    New Contributor
    5 years ago
    Thank you for your help. Downgrading did the trick.
  • JPJAYKO's avatar
    JPJAYKO
    New Member
    5 years ago

    Having same issue. removed and re added users and still get access denied. how do I downgrade the desktop app

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    5 years ago

    Please DM me your registered email address.

  • Mark Champney's avatar
    Mark Champney
    New Contributor
    5 years ago

    Having same issue. Just added a couple of new host computers when this started. Removed and re added users and still get access denied. how do I downgrade the desktop app?