Forum Discussion

J.1's avatar
J.1
Frequent Contributor
3 years ago
Solved

All my users are seeing 'upgrade' and can't get in

My org's users are all seeing 'upgrade' next to their machines when they log into gotomypc.com. in the past our machines have downloaded upgrades automatically. Back in the last week of June I had to ...
  • AbhishekYadav's avatar
    AbhishekYadav
    3 years ago

    The issue is resolved now. As discussed in DM, let me know if you face any issue later with any user. It's highly unlikely you will run into it.

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
3 years ago
Hey J.1,

Could you please share a screenshot of the error you have observed?

We just released a new version, it shouldn't be disrupting the users and the upgrade supposed to go silently.

I need help from you in two things:
1. Screenshot of the issue/pop-up.
2. If you could help with host and viewer log of at least one of the user who faced this issue .
You may find the logs by following the below links:
https://support.logmeininc.com/gotowebinar/downloaddocument/gotologfiles-mac-g2md00268
http://support.logmeininc.com/gotomeeting/downloaddocument/gotologfiles-windows-g2md00267

Please DM me all the details.
  • J.1's avatar
    J.1
    Frequent Contributor
    3 years ago

     

    sorry, tried to delete this comment

    • AbhishekYadav's avatar
      AbhishekYadav
      GoTo Moderator
      3 years ago

      The issue is resolved now. As discussed in DM, let me know if you face any issue later with any user. It's highly unlikely you will run into it.