Forum Discussion

awphillips's avatar
awphillips
Active Contributor
2 years ago

Cannot change screen resolution

Our users can no longer change Windows host screen resolution during a session. The option is greyed out in screen settings. I assume this has to do with the switch to the GoToMyPC/Logmein virtual display adapter. How do we re-enable this?

 

Thank you,

 

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    awphillips sorry for the delay in response here. We haven't seen this before and don't believe any VDA is in use that would cause this. I do see that you have worked with support and hope that this resolved the issue.