Forum Discussion

DougS1's avatar
DougS1
Active Contributor
5 years ago
Solved

Can't See Icons on Host Computer (OSX)

I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue.   My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
  • DougS1's avatar
    DougS1
    5 years ago

    Thanks, Toasty! 

    I showed my office IT Manager your message and he did the following that seems to have worked:

     

    - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC

    - He removed g2p_launchagenthost from accessibility and did not add it back. 

    - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.

     

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

DougS1  Have you done a complete removal / re-install of GoToMyPC on the host computer? 

 

Can you say which resolution the host display is currently set to?  

  • DougS1's avatar
    DougS1
    Active Contributor
    5 years ago

    Things we've tried so far:

     

    - Checking all permissions for Full Disc Access, Automation and Screen Recording in the Security & Privacy settings

    - Adding GoToMyPC Registration, GoToAssist Customer and i1Profiler to the Input Monitoring and Bluetooth  categories

    - Un-checking and re-checking all the permissions again

    - Removed and re-installed GoToMyPC on the host computer

    - Knocked the screen resolution back to 2560 X 1440

    - Made sure the keyboard is set to US standard and that the keyboard and mouse are fully charged

    • Toasty66's avatar
      Toasty66
      Active Contributor
      5 years ago

      Run the un installer from the 

      CD /Library/Application\ Support/GoToMyPC/GoToMyPC.app/Contents/Helpers directory 

      sudo ./uninstall

       

      Once that's done, go into both screen recording and accessibility and remove (delete) the g2p_ and other goto authorizations. You may need to reboot after the uninstall to remove them.  Run the installer again.  Once complete, reboot again.  You'll get promoted to grant access again to g2p_ to screen recording and accessibility. 

       

      The above process is what solved my issues with GoToMyPC on my mac after an update to Big Sur. 

      • DougS1's avatar
        DougS1
        Active Contributor
        5 years ago

        Thanks, Toasty! 

        I showed my office IT Manager your message and he did the following that seems to have worked:

         

        - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC

        - He removed g2p_launchagenthost from accessibility and did not add it back. 

        - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.

         

  • DougS1's avatar
    DougS1
    Active Contributor
    5 years ago
    Also, yes, I did an uninstall and re-install on the host computer yesterday and got no change.
  • DougS1's avatar
    DougS1
    Active Contributor
    5 years ago

    The host display is at 5120 X 2880 and the remote display is 1920 X 1080.

     

    I went into System Preferences > Security and Privacy > Screen Recording and checked g2p_launchagenthost and now I can see my icons and windows, but my mouse and keyboard still aren't responding.