The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
DougS1
5 years agoActive Contributor
Can't See Icons on Host Computer (OSX)
I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue. My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
- 5 years ago
Thanks, Toasty!
I showed my office IT Manager your message and he did the following that seems to have worked:
- System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC
- He removed g2p_launchagenthost from accessibility and did not add it back.
- The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.
AshC
5 years agoRetired GoTo Contributor
DougS1 Have you done a complete removal / re-install of GoToMyPC on the host computer?
Can you say which resolution the host display is currently set to?
DougS1
5 years agoActive Contributor
The host display is at 5120 X 2880 and the remote display is 1920 X 1080.
I went into System Preferences > Security and Privacy > Screen Recording and checked g2p_launchagenthost and now I can see my icons and windows, but my mouse and keyboard still aren't responding.