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DougS1's avatar
DougS1
Active Contributor
5 years ago
Solved

Can't See Icons on Host Computer (OSX)

I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue.   My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
  • DougS1's avatar
    DougS1
    5 years ago

    Thanks, Toasty! 

    I showed my office IT Manager your message and he did the following that seems to have worked:

     

    - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC

    - He removed g2p_launchagenthost from accessibility and did not add it back. 

    - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.

     

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

DougS1  Have you done a complete removal / re-install of GoToMyPC on the host computer? 

 

Can you say which resolution the host display is currently set to?  

DougS1's avatar
DougS1
Active Contributor
5 years ago

The host display is at 5120 X 2880 and the remote display is 1920 X 1080.

 

I went into System Preferences > Security and Privacy > Screen Recording and checked g2p_launchagenthost and now I can see my icons and windows, but my mouse and keyboard still aren't responding.