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DougS1's avatar
DougS1
Active Contributor
5 years ago
Solved

Can't See Icons on Host Computer (OSX)

I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue.   My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
  • DougS1's avatar
    DougS1
    5 years ago

    Thanks, Toasty! 

    I showed my office IT Manager your message and he did the following that seems to have worked:

     

    - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC

    - He removed g2p_launchagenthost from accessibility and did not add it back. 

    - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.

     

DougS1's avatar
DougS1
Active Contributor
5 years ago

Things we've tried so far:

 

- Checking all permissions for Full Disc Access, Automation and Screen Recording in the Security & Privacy settings

- Adding GoToMyPC Registration, GoToAssist Customer and i1Profiler to the Input Monitoring and Bluetooth  categories

- Un-checking and re-checking all the permissions again

- Removed and re-installed GoToMyPC on the host computer

- Knocked the screen resolution back to 2560 X 1440

- Made sure the keyboard is set to US standard and that the keyboard and mouse are fully charged