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DougS1's avatar
DougS1
Active Contributor
4 years ago

Can't See Icons on Host Computer (OSX)

I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue.   My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
  • DougS1's avatar
    DougS1
    4 years ago

    Thanks, Toasty! 

    I showed my office IT Manager your message and he did the following that seems to have worked:

     

    - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC

    - He removed g2p_launchagenthost from accessibility and did not add it back. 

    - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.

     

Steve83's avatar
Steve83
New Member

It's not worth all the trouble of trying to get LogMeIn to behave properly on your Mac network. I've called Tech Support three times. They fix it  -- temporarily. Then I'm told to contact Apple. What does Apple care about your LogMeIn problems?

I finally gave up and I'm currently running a trial version of Splashtop. So far, so good. If I decide to keep it, it's much cheaper, too. There are other services out there eager for your business. No need to suffer any longer with LogMeIn.

Toasty66's avatar
Toasty66
Active Contributor
3 years ago

I did exactly what you did.  I uninstalled GoToMyPC and installed Spashtop.  It works with none of the weirdness that I've been experiencing with GoToMyPC.   I'm an enterprise customer with a lot of seats and I'm going to look at moving everyone over.   Since LogMeIn purchased them, they are slow to fix issues. 

  • kbar's avatar
    kbar
    Active Contributor
    3 years ago

    I'm having the same issue on a newish M1 mac mini. Tried the options listed above with no success.

     

    Remoting in works for awhile (2 or 3 hours) and then goes into the mode where only the menu bar and backgrounds is visible.

     

    No help for logmein support (and not very surprised).

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      kbar  I apologize for the ongoing problems there.  

       

      Can you please confirm the affected operating system and GoToMyPC version installed there? 

      • kbar's avatar
        kbar
        Active Contributor
        3 years ago