The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
DougS1
5 years agoActive Contributor
Can't See Icons on Host Computer (OSX)
I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue. My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
- 5 years ago
Thanks, Toasty!
I showed my office IT Manager your message and he did the following that seems to have worked:
- System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC
- He removed g2p_launchagenthost from accessibility and did not add it back.
- The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.
Toasty66
4 years agoActive Contributor
I did exactly what you did. I uninstalled GoToMyPC and installed Spashtop. It works with none of the weirdness that I've been experiencing with GoToMyPC. I'm an enterprise customer with a lot of seats and I'm going to look at moving everyone over. Since LogMeIn purchased them, they are slow to fix issues.
kbar
4 years agoActive Contributor
I'm having the same issue on a newish M1 mac mini. Tried the options listed above with no success.
Remoting in works for awhile (2 or 3 hours) and then goes into the mode where only the menu bar and backgrounds is visible.
No help for logmein support (and not very surprised).