The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Can't See Icons on Host Computer (OSX)
I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue. My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
Thanks, Toasty!
I showed my office IT Manager your message and he did the following that seems to have worked:
- System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC
- He removed g2p_launchagenthost from accessibility and did not add it back.
- The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.
I did exactly what you did. I uninstalled GoToMyPC and installed Spashtop. It works with none of the weirdness that I've been experiencing with GoToMyPC. I'm an enterprise customer with a lot of seats and I'm going to look at moving everyone over. Since LogMeIn purchased them, they are slow to fix issues.
I'm having the same issue on a newish M1 mac mini. Tried the options listed above with no success.
Remoting in works for awhile (2 or 3 hours) and then goes into the mode where only the menu bar and backgrounds is visible.
No help for logmein support (and not very surprised).
