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DougS1's avatar
DougS1
Active Contributor
5 years ago
Solved

Can't See Icons on Host Computer (OSX)

I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue.   My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
  • DougS1's avatar
    DougS1
    5 years ago

    Thanks, Toasty! 

    I showed my office IT Manager your message and he did the following that seems to have worked:

     

    - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC

    - He removed g2p_launchagenthost from accessibility and did not add it back. 

    - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.

     

Toasty66's avatar
Toasty66
Active Contributor
4 years ago

I did exactly what you did.  I uninstalled GoToMyPC and installed Spashtop.  It works with none of the weirdness that I've been experiencing with GoToMyPC.   I'm an enterprise customer with a lot of seats and I'm going to look at moving everyone over.   Since LogMeIn purchased them, they are slow to fix issues. 

kbar's avatar
kbar
Active Contributor
4 years ago

I'm having the same issue on a newish M1 mac mini. Tried the options listed above with no success.

 

Remoting in works for awhile (2 or 3 hours) and then goes into the mode where only the menu bar and backgrounds is visible.

 

No help for logmein support (and not very surprised).

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    kbar  I apologize for the ongoing problems there.  

     

    Can you please confirm the affected operating system and GoToMyPC version installed there? 

    • kbar's avatar
      kbar
      Active Contributor
      4 years ago

       

       

       

       

       

       

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        kbar  I will ask Support to take another look at your case.