Forum Discussion

DougS1's avatar
DougS1
Active Contributor
5 years ago
Solved

Can't See Icons on Host Computer (OSX)

I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue.   My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
  • DougS1's avatar
    DougS1
    5 years ago

    Thanks, Toasty! 

    I showed my office IT Manager your message and he did the following that seems to have worked:

     

    - System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC

    - He removed g2p_launchagenthost from accessibility and did not add it back. 

    - The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.

     

1ConcernedUser's avatar
1ConcernedUser
Active Contributor
4 years ago

Im having the same issue. I ve called support 5 times this week. All seem to "fix" the issue temporarily. Then a couple hours later its back to exactly how it was. I can see the desktop, but no icons/dock are visible. Looks like Team viewer figured it out and works great.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

1ConcernedUser  We will continue to investigate.  Customer Support may reach out to gather some more log files soon.  Thanks for your patience.