The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
DougS1
5 years agoActive Contributor
Can't See Icons on Host Computer (OSX)
I recently upgraded my host computer to OSX 11.4 Big Sur and ever since, I've been having a weird issue. My remote computer (also Apple, running OSX 10.12.4 Sierra) can connect, and a window open...
- 5 years ago
Thanks, Toasty!
I showed my office IT Manager your message and he did the following that seems to have worked:
- System Preferences -> Security & Privacy -> Privacy -> Unchecked GotoMyPC and then recheckedGotoMyPC
- He removed g2p_launchagenthost from accessibility and did not add it back.
- The final step was to connect to GotoMyPC from a different device (my iPad) and this time it prompted to add g2p_launchagenthost back on my host Mac, which he did and it worked.
1ConcernedUser
4 years agoActive Contributor
Im having the same issue. I ve called support 5 times this week. All seem to "fix" the issue temporarily. Then a couple hours later its back to exactly how it was. I can see the desktop, but no icons/dock are visible. Looks like Team viewer figured it out and works great.
AshC
4 years agoRetired GoTo Contributor
1ConcernedUser We will continue to investigate. Customer Support may reach out to gather some more log files soon. Thanks for your patience.