Forum Discussion
Solved
Certificate for launch.getgo.com
I tried to connect to a remote computer using GoToMyPC, which usually works without a problem. Today, I got a Security Alert: Unable to determine if the security certificate for download server lau...
Hey jkerman ,
If Windows is not automatically updating root certificates, it can lead to such issue.
Here's a step-by-step guide to resolving this problem:
-
Download the DigiCert Certificate Utility:
- Access the DigiCert website at https://www.digicert.com/util/.
- Download the DigiCert Certificate Utility for Windows.
-
Run the Utility:
- Execute the downloaded utility.
- Navigate to the "Tools" menu and select "AutoRootUpdate."
-
Adjust AutoRootUpdate Setting:
- Change the setting to 'Disabled.'
- Confirm the selection with 'Yes' (set to 'Disabled').
By following these steps, you can effectively address the root certificate auto-update issue on Windows. This solution aims to mitigate potential problems associated with the automatic update process. If you encounter any further challenges, feel free to reach out for additional assistance.
-
to take the screenshot you could also
1) Press the Print Screen key on your keyboard ( Prt Sc or similar shortfom )
2) Paste it here.
Worst case click a picture from phone and then open this forum from phone and post it.
Look forward to seeing your screenshot.
Curious what could cause this 🤞.
Hi jkerman, welcome to the community.
To add an image to a reply please click on the Camera icon and then select the image from your computer.
Hey jkerman ,
If Windows is not automatically updating root certificates, it can lead to such issue.
Here's a step-by-step guide to resolving this problem:
-
Download the DigiCert Certificate Utility:
- Access the DigiCert website at https://www.digicert.com/util/.
- Download the DigiCert Certificate Utility for Windows.
-
Run the Utility:
- Execute the downloaded utility.
- Navigate to the "Tools" menu and select "AutoRootUpdate."
-
Adjust AutoRootUpdate Setting:
- Change the setting to 'Disabled.'
- Confirm the selection with 'Yes' (set to 'Disabled').
By following these steps, you can effectively address the root certificate auto-update issue on Windows. This solution aims to mitigate potential problems associated with the automatic update process. If you encounter any further challenges, feel free to reach out for additional assistance.
Thank you for the responses. First, here is an example of the error message:
Also, I'm going to try to apply the suggestion by Abhishek Yadav.
-
