Forum Discussion

ketki512's avatar
ketki512
Active Contributor
2 years ago

Clipboard sync not working for Macbook Pro

Copy Paste/ Clipboard sync used to work previously and never had issues with it for years now. Suddenly it stopped working. I am trying to copy from my Macbook and paste to GotoMyPc remote session an...
deanna3's avatar
deanna3
New Contributor

I am also having issues with the copy and paste function not working anymore. We never had an issue before. Please help

ketki512's avatar
ketki512
Active Contributor
2 years ago
In your remote PC (mine is windows), there should be a GoToMyPc icon in the taskbar besides Wifi and other options. Right click on GoToMyPc icon and select Preferences. Go to the Viewer tab and check the Copy Paste between computers option. Restart GoTo. Hope this helps
  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi ketki512, deanna3,

     

    Which versions of Windows and Mac OS are you using? Does this primarily happen when you are connecting to a Host PC from a Mac?

     

    • ketki512's avatar
      ketki512
      Active Contributor
      2 years ago

      GlennD Remote machine is Windows 11 and Mac OS Ventura 13.4.1. I was connecting to Remote from my Mac. 

      • AbhishekYadav's avatar
        AbhishekYadav
        GoTo Moderator
        2 years ago

        Hey Ketki,

         

        Can you please try updating your G2P host app version? We have set you up for a latest app upgrade. You should be able to do by going to host machine, click on GoToMyPC tray icon, right click on it. Click on "Check for updates" and click on yes for upgrade pop-up.

  • deanna3's avatar
    deanna3
    New Contributor
    2 years ago

    You are a LIFESAVER! This fixed the issue and it works. Thank you so much!!