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Forum Discussion
Connect in Browser issues
When using the Connect In Browser option, we are seeing the following issues. The remote PC has its Resolution Settings greyed out so the user cannot change remote screen resolution Remote PC ran...
Hi
It happened randomly to random users.
Thanks
MRP2024 Thank you.
#1 Is it possible that the monitor on the remote computer was turned off or disconnected? When this happens the video card in the computer is not engaged so resolution options are not available
#2 Will need more information to test and identify. Please ask the users who experienced this to make notes if it happens again, especially if anything else odd happens or the session connection is unstable
#3 The traditional My Computers page currently does not show when a Host is in a browser based session, however, if you click the toggle in the upper right and switch to the new view the Hosts will show as In Session
Thanks, will see if we can recreate the issue but I can say that the remote monitor was not switched off or disconnected
