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MRP2024's avatar
MRP2024
Active Contributor
11 months ago

Connect in Browser issues

When using the Connect In Browser option, we are seeing the following issues.  The remote PC has its Resolution Settings greyed out so the user cannot change remote screen resolution Remote PC ran...
MRP2024's avatar
MRP2024
Active Contributor
11 months ago

Hi

It happened randomly to random users.

Thanks

GlennD's avatar
GlennD
GoTo Manager
11 months ago

MRP2024 Thank you.

#1 Is it possible that the monitor on the remote computer was turned off or disconnected? When this happens the video card in the computer is not engaged so resolution options are not available

#2 Will need more information to test and identify. Please ask the users who experienced this to make notes if it happens again, especially if anything else odd happens or the session connection is unstable

#3 The traditional My Computers page currently does not show when a Host is in a browser based session, however, if you click the toggle in the upper right and switch to the new view the Hosts will show as In Session

  • MRP2024's avatar
    MRP2024
    Active Contributor
    11 months ago

    Thanks, will see if we can recreate the issue but I can say that the remote monitor was not switched off or disconnected