Forum Discussion

GolfCaddy's avatar
GolfCaddy
New Member
2 years ago

Connection issue logging from a Mac to a PC.

I am having connection issues logging from a Mac to a PC.  I have been able to use another PC to log into the PC that I wish to access.   When I use the Mac I log in from https://gotomypc.com/as ...
  • GlennD's avatar
    GlennD
    2 years ago

    Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code. 

     

    I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.

     

KateG's avatar
KateG
GoTo Moderator

Hi GolfCaddy welcome to the GoTo Community. Our team has reviewed your post. We would like to view your logs for more information.  Can you please zip the GoToMyPC viewer log files from:  Finder on the Mac, click on Go in the toolbar, then select Library >Logs>com.logmein.GoToMyPC>Viewer. I will PM you the email for where to send it. Thanks for your assistance with this, and I apologize for the inconvenience. 

rawood's avatar
rawood
Active Contributor
2 years ago

Has anyone come up with a solution for this issue.

 

We have three mac's that cannot connect to Window 10 PC's

 

We see the connection to the Windows PC is made but no screen opens up on the mac to see what is on the Windows PC's monitor.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi rawood, after you click on the Connect button what exactly happens, what do you see? 

     

    • rawood's avatar
      rawood
      Active Contributor
      2 years ago

      When we tell the Mac to login with GoToMyPC via the browser to the Windows PC, I can see on the PC that the Mac has connected and active.  But the Mac doesn't ever display the screen of the PC.  

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code. 

         

        I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.