Forum Discussion

GolfCaddy's avatar
GolfCaddy
New Member
3 years ago
Solved

Connection issue logging from a Mac to a PC.

I am having connection issues logging from a Mac to a PC.  I have been able to use another PC to log into the PC that I wish to access.   When I use the Mac I log in from https://gotomypc.com/as ...
  • GlennD's avatar
    GlennD
    3 years ago

    Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code. 

     

    I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.

     

rawood's avatar
rawood
Active Contributor
3 years ago

When we tell the Mac to login with GoToMyPC via the browser to the Windows PC, I can see on the PC that the Mac has connected and active.  But the Mac doesn't ever display the screen of the PC.  

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code. 

 

I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.

 

  • rawood's avatar
    rawood
    Active Contributor
    3 years ago

    I used Google Chrome in an incognito window and it worked like it used to. Thank you for all your efforts on getting this settled.