The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Connection issue logging from a Mac to a PC.
I am having connection issues logging from a Mac to a PC. I have been able to use another PC to log into the PC that I wish to access.
When I use the Mac I log in from https://gotomypc.com/as ...
Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code.
I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.
When we tell the Mac to login with GoToMyPC via the browser to the Windows PC, I can see on the PC that the Mac has connected and active. But the Mac doesn't ever display the screen of the PC.
Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code.
I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.
I used Google Chrome in an incognito window and it worked like it used to. Thank you for all your efforts on getting this settled.
