The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
GolfCaddy
3 years agoNew Member
Connection issue logging from a Mac to a PC.
I am having connection issues logging from a Mac to a PC. I have been able to use another PC to log into the PC that I wish to access.
When I use the Mac I log in from https://gotomypc.com/as ...
- 3 years ago
Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code.
I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.
rawood
3 years agoActive Contributor
When we tell the Mac to login with GoToMyPC via the browser to the Windows PC, I can see on the PC that the Mac has connected and active. But the Mac doesn't ever display the screen of the PC.
GlennD
3 years agoGoTo Manager
Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code.
I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.
- rawood3 years agoActive Contributor
I used Google Chrome in an incognito window and it worked like it used to. Thank you for all your efforts on getting this settled.