Forum Discussion

GolfCaddy's avatar
GolfCaddy
New Member
2 years ago

Connection issue logging from a Mac to a PC.

I am having connection issues logging from a Mac to a PC.  I have been able to use another PC to log into the PC that I wish to access.   When I use the Mac I log in from https://gotomypc.com/as ...
Problem
  • GlennD's avatar
    GlennD
    2 years ago

    Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code. 

     

    I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.

     

rawood's avatar
rawood
Active Contributor

When we tell the Mac to login with GoToMyPC via the browser to the Windows PC, I can see on the PC that the Mac has connected and active.  But the Mac doesn't ever display the screen of the PC.  

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Thank you. After you click on Connect you should see a window that says Connecting, then if the connection is made you will be asked to enter the Access Code. 

 

I would try using an incognito/private browser tab as a test to rule out any interference from browser extensions. If you still do not see either of those windows please call our toll-free support so they can troubleshoot the issue with you directly on the computer.

 

  • rawood's avatar
    rawood
    Active Contributor
    2 years ago

    I used Google Chrome in an incognito window and it worked like it used to. Thank you for all your efforts on getting this settled.