Connection Issues
Anyone else having a lot of connection issues today? Users have been calling me all day. They either can't connect, or their session freezes and then are unable to re-connect. Re-starting GTMPC on th...
Forum Discussion
Day 3 of this nonsense and users are still reaching out to me with connection issues, often the same users. This constant restarting of services, restarting computers, and reinstalling software is unacceptable. GoToMyPC is not reliable enough for business use. Time to start looking elsewhere.
Same... and still nothing from GoTo.
Really bad experience with no explanations ever.
When we find a suitable alternative, we will be moving off this platform.
As part of our ongoing efforts to improve the GoToMyPC experience, we migrated our on-prem infrastructure to a high-performing cloud-based environment in January. Over the subsequent months, we have continued to fine-tune system performance in the cloud environment.
Since Monday, we’ve seen an increase in reports of connectivity issues. This impacts a small subset of our customer base. Our engineers adjusted the configuration of the system to address these issues, and we are closely monitoring the system performance to address any subsequent potential issues. Please refer to the status page for the latest.
At GoTo, we take our commitment to providing reliable and secure remote access seriously, and we appreciate your patience and understanding as we work to resolve these issues.
Another 15 calls about connection issues so far this morning. You need to give us a better solution than just restart the service, restart the computer, or reinstall the software.
