Forum Discussion
Connection Issues
Anyone else having a lot of connection issues today? Users have been calling me all day. They either can't connect, or their session freezes and then are unable to re-connect. Re-starting GTMPC on th...
As part of our ongoing efforts to improve the GoToMyPC experience, we migrated our on-prem infrastructure to a high-performing cloud-based environment in January. Over the subsequent months, we have continued to fine-tune system performance in the cloud environment.
Since Monday, we’ve seen an increase in reports of connectivity issues. This impacts a small subset of our customer base. Our engineers adjusted the configuration of the system to address these issues, and we are closely monitoring the system performance to address any subsequent potential issues. Please refer to the status page for the latest.
At GoTo, we take our commitment to providing reliable and secure remote access seriously, and we appreciate your patience and understanding as we work to resolve these issues.
Another 15 calls about connection issues so far this morning. You need to give us a better solution than just restart the service, restart the computer, or reinstall the software.
