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AdminLife's avatar
AdminLife
Active Contributor
3 years ago

Find and Paste Shortcut Keys Not Working on Mac Client to Windows Host

Hello. I have a user using a Mac client connecting to a Windows host. They are experiencing an issue where the Find (control+F) and Paste (control+V) shortcuts are not working. They state that when t...
AdminLife's avatar
AdminLife
Active Contributor
3 years ago

Unfortunately, after updating the host software version my user still reports that the shortcuts are not working, and that the control key brings up the Windows start menu. Does the GoToMyPC viewer software on the client machine need to be updated as well?

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    3 years ago

    Hey,

     

    Just circling back if you were able to get hold of host and viewer logs.

    Also, is the issue resolved now for your users?

    • stepheneb's avatar
      stepheneb
      New Member
      3 years ago

      Am having the same issue.  Logmein macOS client 4.1.7883 connecting to Windows 11 running logmein host v4.1.0.15158. Many places when I cmd-copy text from Mac and then ctrl-V to paste in Windows two "vv" characters appear in Windows and further text editing is disabled.

       

      For example I open PowerShell window and on Mac copy powershell command to clipboard. Put mouse over powershelgl window, click there, can type chars on keyboard, I delete them and type ctrl-V, two 'vv' chars appear and no more keyboard input works in that powershell window.

       

      If I then open a second powershell window and move to first delete the "vv": chars type ctrl-V and the original powershell command I copied into Mac clipboard is pasted correctly.