Forum Discussion

glnzglnz's avatar
glnzglnz
Active Contributor
2 years ago

g2avrs.exe Event 1000 Errors every minute in Event Viewer - Win 10 Pro

  My old post on this topic has been deleted, but the issue continues, so ...   On Win 10 Pro in a Dell Optiplex 7060 at work, my company installed GoToMyPC so I could access this work computer fr...
KateG's avatar
KateG
GoTo Manager

Hi glnzglnz welcome back to the Community. 

 

We do have your old report, it appears we were unable to recreate the experience. We have provided the information here and await next steps from the team. Thanks for your patience. 

glnzglnz's avatar
glnzglnz
Active Contributor
2 years ago

 

KateG - this continues - every minute there is an Error in Event Viewer for g2avrs.exe.  1,440 times per day.

 

Is your team doing anything?  My PC's (host) version of GTMP is 2023.9.3854.

 

And why are you not telling us what g2avrs.exe does anyway?

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    2 years ago

    Hey glnzglnz,

     

    It appears that certain LogMeIn Antivirus installation files may have become corrupted on your system, with "g2avrs.exe" being the associated process.

     

    To address this issue, kindly proceed with uninstalling the antivirus software and then reinstalling it. This should effectively resolve the problem.

     

    Should the error persist even after a reinstallation and system restart, please consider uninstalling the application once more. Additionally, make sure to thoroughly eliminate any residual files before initiating the LogMeIn Antivirus installation process again. This approach will likely rectify the issue and ensure a clean and effective reinstallation of LMI AV.

    • glnzglnz's avatar
      glnzglnz
      Active Contributor
      2 years ago

      Abishek - This is occurring at my company office where the company has given me one of its four user licenses for GTMP.  (Everyone else gets something inferior.)  I am not in a position to do anything like what you suggest on my office PC.

      1. Before I advise my IT group, please clarify - does the GTMP host have its own separate anti-virus?  Always? 
      2. If my company PC has company-supplied anti-virus (including Bitdefender Endpoint Security), should my GTMP host on that PC be running its own anti-virus anyway?

      Please advise for each question.  Thanks.

      • AbhishekYadav's avatar
        AbhishekYadav
        GoTo Moderator
        2 years ago

        Hey  glnzglnz, 

         

        Please find my answer below:

        1. Before I advise my IT group, please clarify - does the GTMP host have its own separate anti-virus?  Always?                                                                                                                                                                                                        Answer: GTMPC has its own antivirus; however, it will only be effective if your GTMPC administrator has installed it on your PC.
        2. If my company PC has company-supplied anti-virus (including Bitdefender Endpoint Security), should my GTMP host on that PC be running its own anti-virus anyway?                                                                                            Answer: In this scenario, the GTMPC antivirus will not be operational.