Forum Discussion
KateG - this continues - every minute there is an Error in Event Viewer for g2avrs.exe. 1,440 times per day.
Is your team doing anything? My PC's (host) version of GTMP is 2023.9.3854.
And why are you not telling us what g2avrs.exe does anyway?
Hey glnzglnz,
It appears that certain LogMeIn Antivirus installation files may have become corrupted on your system, with "g2avrs.exe" being the associated process.
To address this issue, kindly proceed with uninstalling the antivirus software and then reinstalling it. This should effectively resolve the problem.
Should the error persist even after a reinstallation and system restart, please consider uninstalling the application once more. Additionally, make sure to thoroughly eliminate any residual files before initiating the LogMeIn Antivirus installation process again. This approach will likely rectify the issue and ensure a clean and effective reinstallation of LMI AV.
- glnzglnz2 years agoActive Contributor
Abishek - This is occurring at my company office where the company has given me one of its four user licenses for GTMP. (Everyone else gets something inferior.) I am not in a position to do anything like what you suggest on my office PC.
- Before I advise my IT group, please clarify - does the GTMP host have its own separate anti-virus? Always?
- If my company PC has company-supplied anti-virus (including Bitdefender Endpoint Security), should my GTMP host on that PC be running its own anti-virus anyway?
Please advise for each question. Thanks.
- AbhishekYadav2 years agoGoTo Moderator
Hey glnzglnz,
Please find my answer below:
- Before I advise my IT group, please clarify - does the GTMP host have its own separate anti-virus? Always? Answer: GTMPC has its own antivirus; however, it will only be effective if your GTMPC administrator has installed it on your PC.
- If my company PC has company-supplied anti-virus (including Bitdefender Endpoint Security), should my GTMP host on that PC be running its own anti-virus anyway? Answer: In this scenario, the GTMPC antivirus will not be operational.
- glnzglnz11 months agoActive Contributor
Here we are three months later and this problem has STILL not been fixed by GTMP.
There is an error code EVERY MINUTE for g2avrs.exe, and it is clearly a problem in GTMP, not my company's setup. My host's GTMP version is 2023.12.3960. At my company, we have Bitdefender as an always-on anti-virus.
Here are the TWO error messages in Event Viewer that occur EVERY MINUTE:
FIRST, this one:
Faulting application name: g2avrs.exe, version: 2023.12.0.3960, time stamp: 0x6578145e Faulting module name: g2avrs.exe, version: 2023.12.0.3960, time stamp: 0x6578145e Exception code: 0xc000041d Fault offset: 0x0000000000082426 Faulting process id: 0x3354 Faulting application start time: 0x01da5e9b26e30354 Faulting application path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe Faulting module path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe Report Id: f25a647e-d8af-4243-9832-ce00b386ca13 Faulting package full name: Faulting package-relative application ID
SECOND, this one:
Fault bucket 1290447548643124326, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: g2avrs.exe P2: 2023.12.0.3960 P3: 6578145e P4: g2avrs.exe P5: 2023.12.0.3960 P6: 6578145e P7: c000041d P8: 0000000000082426 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER571D.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER573D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER574D.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER575F.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5780.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_g2avrs.exe_e5bc5daf9c33f887cc085355eddbc525ae73f_9975d953_c3d0366c-5b1b-4659-9a33-73a264913462 Analysis symbol: Rechecking for solution: 0 Report Id: f25a647e-d8af-4243-9832-ce00b386ca13 Report Status: 268435456 Hashed bucket: 13f999bd1b4092e271e897355a25a466 Cab Guid: 0
► ► So, when will LMI or GTMP fix this?