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glnzglnz's avatar
glnzglnz
Active Contributor
2 years ago

g2avrs.exe Event 1000 Errors every minute in Event Viewer - Win 10 Pro

  My old post on this topic has been deleted, but the issue continues, so ...   On Win 10 Pro in a Dell Optiplex 7060 at work, my company installed GoToMyPC so I could access this work computer fr...
glnzglnz's avatar
glnzglnz
Active Contributor

Here we are three months later and this problem has STILL not been fixed by GTMP.

There is an error code EVERY MINUTE for g2avrs.exe, and it is clearly a problem in GTMP, not my company's setup.  My host's GTMP version is 2023.12.3960.  At my company, we have Bitdefender as an always-on anti-virus.

Here are the TWO error messages in Event Viewer that occur EVERY MINUTE:

FIRST, this one:

Faulting application name: g2avrs.exe, version: 2023.12.0.3960, time stamp: 0x6578145e
Faulting module name: g2avrs.exe, version: 2023.12.0.3960, time stamp: 0x6578145e
Exception code: 0xc000041d
Fault offset: 0x0000000000082426
Faulting process id: 0x3354
Faulting application start time: 0x01da5e9b26e30354
Faulting application path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe
Faulting module path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe
Report Id: f25a647e-d8af-4243-9832-ce00b386ca13
Faulting package full name: 
Faulting package-relative application ID

SECOND, this one:

Fault bucket 1290447548643124326, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: g2avrs.exe
P2: 2023.12.0.3960
P3: 6578145e
P4: g2avrs.exe
P5: 2023.12.0.3960
P6: 6578145e
P7: c000041d
P8: 0000000000082426
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER571D.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER573D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER574D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER575F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5780.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_g2avrs.exe_e5bc5daf9c33f887cc085355eddbc525ae73f_9975d953_c3d0366c-5b1b-4659-9a33-73a264913462

Analysis symbol: 
Rechecking for solution: 0
Report Id: f25a647e-d8af-4243-9832-ce00b386ca13
Report Status: 268435456
Hashed bucket: 13f999bd1b4092e271e897355a25a466
Cab Guid: 0

    ►  ►  So, when will LMI or GTMP fix this?

  • glnzglnz's avatar
    glnzglnz
    Active Contributor
    11 months ago

    Abhishek - Looks good.  No more errors after the update last night.

     

    Is g2avrs.exe still running, or has it been deleted? 

     

    Thanks.

  • glnzglnz's avatar
    glnzglnz
    Active Contributor
    11 months ago

    Abhishek - 30 hours and looks like it's working!

    Did the update kill g2avrs.exe or just fix it?

     

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    11 months ago

    Hey  glnzglnz,

     

    The exe will run only if AV is installed, and we have also fixed the crash cause of which it was showing up in event viewer.

     

     

  • glnzglnz's avatar
    glnzglnz
    Active Contributor
    11 months ago

    Abhishek -

    1. If which AV is installed?  The GTMP AV or a third-party AV like my company's Bitdefender?
    2. Given my history, when my company gave me one of its licenses for GTMP, do you think
      (a) my company had a choice whether or not to install GTMP's AV, and
      (b) decided to install it?
  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    11 months ago

    Hey glnzglnz,

     

     

    1. I was referring to GTMPC AV, not any other AV or your company's BitD version.

    2. I'm uncertain if your company had an option or considered it. My assumption is that perhaps they had BitD licenses even before we began offering them, or they may have decided to overlook the GTMPC BitD version.

    Regards,

    Abhishek

     

  • glnzglnz's avatar
    glnzglnz
    Active Contributor
    11 months ago

    Abhishek - I did not know that GTMP came with a "GTMPC BitD version".

    1. What is that? 
    2. Do you have a link that explains that, which I might send to my IT folks?
    3. And is there a way for me to tell (sitting here at my host PC at work) whether or not I already have the "GTMPC BitD version"?

    Thanks.