Forum Discussion

Alexander Thazh

Active Contributor

3 years ago

GoToMYPC does not blank screen

Hello: Hardware: HP ProDesk OS: Windows 10 Pro (Windows 10 22H2 OS.19045.3271) All updates are installed GoToMyPC version 2023.06.3786 It used to blank the monitor. Not anymore. Any assi...

GoTo Manager

3 years ago

Hi Alexander Thazh,

Do you recall installing any software updates or new software recently?

Alexander Thazh
Active Contributor
3 years ago
Hi Glenn:
Just Windows 10 updates only. No new software is installed.
- AbhishekYadav
  GoTo Moderator
  3 years ago
  I see that screenblanking is disabled for you. It's either disabled by your IT administrator or by you on host application.
  
  Please turn it on ( here's how you can do it :https://support.logmeininc.com/gotomypc/help/how-do-i-enable-screen-blanking ) or reach out to your account admin.
  - Alexander Thazh
    Active Contributor
    3 years ago
    Hi Abishek:
    In Preferences >Security> under Security Features, Blank Out screen while connected option in enabled. ( this was working for more than 5 years.) Now it stopped working.
    Note: I am the system administrator.
    Any other thoughts?