Forum Discussion

Alexander Thazh

Active Contributor

3 years ago

GoToMYPC does not blank screen

Hello: Hardware: HP ProDesk OS: Windows 10 Pro (Windows 10 22H2 OS.19045.3271) All updates are installed GoToMyPC version 2023.06.3786 It used to blank the monitor. Not anymore. Any assi...

GoTo Manager

3 years ago

Hi Alexander Thazh,

Do you recall installing any software updates or new software recently?

Alexander Thazh

Active Contributor

3 years ago

Hi Glenn:

Just Windows 10 updates only. No new software is installed.

AbhishekYadav
GoTo Moderator
3 years ago
I see that screenblanking is disabled for you. It's either disabled by your IT administrator or by you on host application.

Please turn it on ( here's how you can do it :https://support.logmeininc.com/gotomypc/help/how-do-i-enable-screen-blanking ) or reach out to your account admin.
- Alexander Thazh
  Active Contributor
  3 years ago
  Hi Abishek:
  In Preferences >Security> under Security Features, Blank Out screen while connected option in enabled. ( this was working for more than 5 years.) Now it stopped working.
  Note: I am the system administrator.
  Any other thoughts?
  - GlennD
    GoTo Manager
    3 years ago
    Hi Alexander Thazh,
    
    Can you please check that the new screen blanking method is enabled?
    
    Right-click the GoToMyPC icon in your system tray.
    
    Go to Preferences.
    
    Make sure you are on the Host tab.
    
    Check the box next to Enable new screen blanking feature.
    
    Your next session should now use the new Screen Blanking feature.