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Forum Discussion
GoToMYPC does not blank screen
Hello: Hardware: HP ProDesk OS: Windows 10 Pro (Windows 10 22H2 OS.19045.3271) All updates are installed GoToMyPC version 2023.06.3786 It used to blank the monitor. Not anymore. Any assi...
Hi Glenn:
Just Windows 10 updates only. No new software is installed.
- I see that screenblanking is disabled for you. It's either disabled by your IT administrator or by you on host application.
Please turn it on ( here's how you can do it :https://support.logmeininc.com/gotomypc/help/how-do-i-enable-screen-blanking ) or reach out to your account admin.Hi Abishek:
In Preferences >Security> under Security Features, Blank Out screen while connected option in enabled. ( this was working for more than 5 years.) Now it stopped working.
Note: I am the system administrator.
Any other thoughts?
Hi Alexander Thazh,
Can you please check that the new screen blanking method is enabled?
Right-click the GoToMyPC icon in your system tray.
- Go to Preferences.
- Make sure you are on the Host tab.
- Check the box next to Enable new screen blanking feature.
- Your next session should now use the new Screen Blanking feature.
