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Alexander Thazh's avatar
Alexander Thazh
Active Contributor
2 years ago

GoToMYPC does not blank screen

Hello: Hardware: HP ProDesk OS: Windows 10 Pro (Windows 10 22H2  OS.19045.3271) All updates are installed   GoToMyPC version 2023.06.3786   It used to blank the monitor. Not anymore. Any assi...
Alexander Thazh's avatar
Alexander Thazh
Active Contributor
2 years ago

Hi Abishek:

In Preferences >Security> under Security Features, Blank Out screen while connected option in enabled. ( this was working for more than 5 years.) Now it stopped working.

Note: I am the system administrator.

Any other thoughts?   

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Alexander Thazh,

 

Can you please check that the new screen blanking method is enabled?

 

Right-click the GoToMyPC icon in your system tray.

  1. Go to Preferences.
  2. Make sure you are on the Host tab.
  3. Check the box next to Enable new screen blanking feature.
  4. Your next session should now use the new Screen Blanking feature.