Forum Discussion

DareIng's avatar
DareIng
New Contributor
2 years ago

GoToMyPC Host login problems

  Hi,    Lately when using GoToMyPc I can get as far as the Host PC  Lock screen but I am unable to open the login page.  Screen freezes far a bit then reboots with the mouse controls rules ...
Problem
  • GlennD's avatar
    GlennD
    2 years ago

    Hi @DareIng, welcome to the community.

     

    I believe this results from GoToMyPC not Running as a Service on Windows. I'm not sure what happened to cause this, but reinstalling the Host software on your PC should result in it Running as a Service again so you can lock and unlock the computer remotely (along with other Admin-level tasks).

     

     

GlennD's avatar
GlennD
GoTo Manager

Hi @DareIng, welcome to the community.

 

I believe this results from GoToMyPC not Running as a Service on Windows. I'm not sure what happened to cause this, but reinstalling the Host software on your PC should result in it Running as a Service again so you can lock and unlock the computer remotely (along with other Admin-level tasks).

 

 

DareIng's avatar
DareIng
New Contributor
2 years ago

Thank you.  Took a couple of times to get it to reinstall but it finally took hold, 

 

Solution Accepted.  "Bing!!"

 

Dare