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kting's avatar
kting
Active Contributor
7 months ago
Solved

GoToMyPC Printer issue with Win11 24H2

Using the latest GoToMyPC host installer for Windows 11 running 24H2. It seems that, for a client running MacOS Sequoia (15.x), the GoToMyPC printer is not automatically installed. In addition, a man...
  • kting's avatar
    kting
    6 months ago

    UPDATE: This made it start working. So your development team will ultimately need to update the novaPDF OEM drivers into the GoToMyPC Windows installer.

    Visit NovaPDF's downloads page (www.novapdf.com/previous-versions.html)
    2. Click Download next to 'novaPDF 11' (other versions will NOT work)
    3. Double click 'novapdf-full.exe'
    4. Follow prompts to complete the installation
    5. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
    6. Double click 'PDFPrinter' and follow prompts to completion
    7. Double click 'PDFPrinterDriver' and follow prompts to completion (clicked OK to error about incompatible Windows version)
    9. Navigate to Control Panel\Programs\Programs and Features
    10. Check that "GoToMyPC Print Assistant" is listed
    11. Right click novaPDF11
    12. Click Uninstall
    13. Test printing with Print Assistant on Mac client

    Note: In some cases, you might also need to start the NovaPDF Service, if it's not running for some reason.

KateG's avatar
KateG
GoTo Manager
7 months ago

HI kting 

Welcome to the Community. 

I'm checking with the team to see if they have heard about compatibility issues with Win11 24H2. I may not have feedback until Monday, but I will follow-up with you. Thanks for your report and patience. 

KateG's avatar
KateG
GoTo Manager
7 months ago

kting 

They got back to me, There are currently no compatibility issues with Mac OS and Win11 24H2. 

One thing they pointed out, with remote printing to Mac clients, you use the GoToMyPC Print Assistant instead of the standard 'gotomypc printer' that Windows-Windows uses.

The steps are as follows, can you confirm this is set? 

  1. Go to Control Panel > Program and Features
  2. Uninstall GoToMyPC Print Assistant
  3. Uninstall all NovaPDF Programs/Components showing
  4. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
  5. Double click PDFPrinter to run MSI and wait until completion
  6. Double click PDFPrinterDriver to run MSI and wait until completion
  7. Check if Print Assistant and NovaPDF components are showing in Programs and Features
  8. Check Devices and Printers to see if Print Assistant is listed
  9. Test printing with Print Assistant from Mac client

Note: If you are part of a Corporate account, please ensure that File Transfer is enabled. If File transfer is disabled, then Print Assistant cannot work.

IF THE ABOVE STEPS DO NOT WORK, please try the steps below:

  1. Visit NovaPDF's downloads page (www.novapdf.com/previous-versions.html)
    2. Click Download next to 'novaPDF 11' (other versions will NOT work)
    3. Double click 'novapdf-full.exe'
    4. Follow prompts to complete the installation
    5. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
    6. Double click 'PDFPrinter' and follow prompts to completion
    7. Double click 'PDFPrinterDriver' and follow prompts to completion
    9. Navigate to Control Panel\Programs\Programs and Features
    10. Check that "GoToMyPC Print Assistant" is listed
    11. Right click novaPDF11
    12. Click Uninstall
    13. Test printing with Print Assistant on Mac clientNote: In some cases, you might also need to start the NovaPDF Service, if it's not running for some reason.

If this isn't resolving the issue, you can reach out to the support team who can take a deeper look into your system.