Forum Discussion

MH-Kim's avatar
MH-Kim
Active Contributor
4 years ago
Solved

GoToMyPC speed connection delay.

As of February 17th, there was no problem using GoToMyPC before. However, after February 17, many users are reporting the performance or connection issue of GoToMyPC. For example, the display of ho...
  • MH-Kim's avatar
    MH-Kim
    4 years ago
    It's been a long time since I wrote this. I couldn't send additional data because of something else, but the symptoms seem to have gradually disappeared after posting. However, it is identifying the symptoms that occurred when many users accessed at the same time.
AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
4 years ago

Hi Kim,

 

Please help me with the following details to investigate the issue :

  1. Your GoToMyPC registered email address (username). 
  2. Host and viewer logs of any of the machine experiencing issues.
  3. Screenshots, or video recording of the experience on website issue, where couple of your users are not able to access website. Also, the browser name and version, from which the website is not accessible.

You can DM me all those details.

 

Regards,

Abhi

 

  • MH-Kim's avatar
    MH-Kim
    Active Contributor
    4 years ago

    We will investigate the issue and provide it. wait for me.

    • DelbertCabello's avatar
      DelbertCabello
      New Contributor
      4 years ago

      Same Problem. Just curious if anyone else is experiencing connectivity issues with them. Been working fine past couple days, about 30 minutes ago connections terminated and not reconnecting. Trying to narrow down if them or localized event.. folks are using different carriers so don't see a common side to that.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        DelbertCabello  Can you help provide some of the details Abhishek requested to help troubleshoot your connection problem further?