Forum Discussion

glnzglnz's avatar
glnzglnz
Active Contributor
2 years ago

GTMP viewer not good on Mac Ventura June 2023

Just got a used 2019 MacBook Pro from my wife, and I want to use it to connect to (see) my work PC via GoToMyPC, which is already installed with a license on my work PC.  To clarify, I am using my Ma...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi glnzglnz,

 

  1. This support article explains how to create a desktop shortcut to your Host computer while you are connected to it: How do I create a desktop shortcut?
  2. When you end a session can you please try clicking on GoToMyPC in the top toolbar and then select Quit and Disconnect from the menu?
  3. 50 Mbps should be enough, but there are a couple of things you can try to improve things: adjust your Host Preferences and run our Connection Wizard on your Host PC.
  4. Our support articles call out differences between the PC and Mac experiences either in notes on the article or separate instructions as necessary.
  5. This support article covers this: What are Mac and Windows equivalent keys?

 

  • glnzglnz's avatar
    glnzglnz
    Active Contributor
    2 years ago

    GlennD - thanks.

     

    I'll try your suggestions when I can. 

    However, as to #2, I was doing exactly that and still had to use Force Quit every time.  But let's see.

    • CHADD2's avatar
      CHADD2
      New Contributor
      2 years ago

      We are having the same issue as well.  When we remote in the Viewer crashes and its just a blank screen.  The host computer is unable to connect.  Can someone please resolve this?

      • KateG's avatar
        KateG
        GoTo Moderator
        2 years ago

        Hi CHADD2 welcome to the GoTo Community. The viewer crashing leaving you with a  blank screen appears to be different from what the OP is reporting. Are you able to connect the Host using a different computer? Have you tried using a non Mac client?