GTMP viewer not good on Mac Ventura June 2023
Just got a used 2019 MacBook Pro from my wife, and I want to use it to connect to (see) my work PC via GoToMyPC, which is already installed with a license on my work PC. To clarify, I am using my Ma...
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We are having the same issue as well. When we remote in the Viewer crashes and its just a blank screen. The host computer is unable to connect. Can someone please resolve this?
Hi CHADD2 welcome to the GoTo Community. The viewer crashing leaving you with a blank screen appears to be different from what the OP is reporting. Are you able to connect the Host using a different computer? Have you tried using a non Mac client?
Kate,
Please look at what the OP said in the original post. Can GoToMyPC fix this issue instead of deflecting? We are now seeing this with older OS Mac's now, not just Ventura.
Issue:
1) The viewer cant connect nor can one close down the view without force quit or Task manager "end Task" (windows)
2) At first we thought it was just Ventura then it became apparent its all Mac OS.
Can you please DM me your registered email address with G2MPC? We have upgraded most of the customers on macOS who may face issues, with an earlier supported G2P app version, due to some filters we might have missed your email.
At the same time we are also working on rolling out a new version this week, I shall have you guys upgraded in couple of days on that version as well.
Abhishek - Thanks. Which versions are which?
I'd rather wait for GTMP viewer on Mac Ventura to upload its own fix ... unless you are saying that won't happen automatically on Mac Ventura?
Do we have to update GTMP viewer manually? How do we do that? (There's nothing in the App Store.)
But if anyone else here emails his direct email to Abhishek, please let us know what happens.
