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Forum Discussion

glnzglnz's avatar
glnzglnz
Active Contributor
3 years ago

GTMP viewer not good on Mac Ventura June 2023

Just got a used 2019 MacBook Pro from my wife, and I want to use it to connect to (see) my work PC via GoToMyPC, which is already installed with a license on my work PC.  To clarify, I am using my Ma...
CHADD2's avatar
CHADD2
New Contributor
3 years ago

Kate,

 

Please look at what the OP said in the original post.  Can GoToMyPC fix this issue instead of deflecting?  We are now seeing this with older OS Mac's now, not just Ventura.  

 

Issue:

1) The viewer cant connect nor can one close down the view without force quit or Task manager "end Task" (windows) 

 

2) At first we thought it was just Ventura then it became apparent its all Mac OS.  

 

 

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
3 years ago

Can you please DM me your registered email address with G2MPC?  We have upgraded most of the customers on macOS who may face issues, with an earlier supported G2P app version, due to some filters we might have missed your email.

At the same time we are also working on rolling out a new version this week, I shall have you guys upgraded in couple of days on that version as well.

  • glnzglnz's avatar
    glnzglnz
    Active Contributor
    3 years ago

    Abhishek - Thanks.  Which versions are which?

    I'd rather wait for GTMP viewer on Mac Ventura to upload its own fix ... unless you are saying that won't happen automatically on Mac Ventura?

    Do we have to update GTMP viewer manually?  How do we do that?  (There's nothing in the App Store.)

    But if anyone else here emails his direct email to Abhishek, please let us know what happens.

     

    • AbhishekYadav's avatar
      AbhishekYadav
      GoTo Moderator
      3 years ago

      You might be on latest G2P app version ( I won't be sure until I have your email address). The version with which you won't face any issue would be build 3646, which me or care team can set-it up for you for time being. All you will have to do is restart G2P service before  G2P app version downgrade. Manual update can be done from host app by clicking on "check for updates" .

       

      I have not received DM from anyone, but if I do, I will set-up the update available for the account.

      Regarding the latest version with fix of this issue, we will start rolling that out from mid week.

      • glnzglnz's avatar
        glnzglnz
        Active Contributor
        3 years ago

        Abhishek - My Windows PC's host GTMP is latest version - 2023.05.3746 - and was so when i tried to connect from my quasi-brand-new MacBook Pro over the weekend.

        I don't have time to mess with the MacBook Pro's GTMP viewer.  When will LogMeIn automatically send an update that solves these issues?

        Thanks.