Forum Discussion

arifali's avatar
arifali
GoTo Contributor
2 years ago

How to fix GoToMyPC host offline or connection issues

[Latest updates as of Jan-23-2023 1:30 PM EST ]   In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi

     

    We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:

    My host computer is offline or unavailable

    1. Reboot your host computer.
      Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
    2. On your client computer, check if the host computer you're trying to access is back online.
      Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
    3. Check your computer's status again and try connecting.

    My host computer is available but the connection is failing

    1. Log in to your account at https://www.gotomypc.com/members/login.tmpl.
    2. On the My Computers page, find your host computer and select > Restart Computer.
    3. Wait a few minutes for the computer to restart.
    4. Try connecting again.
     
     
J.1's avatar
J.1
Contributor
2 years ago

First of all, I know there was Goto maintenance last night.

 

One of my users tried to log onto GTMPC this morning around 8:20 Eastern and could not. He found the notice from 13:50 UTC that GTMPC was investigating the outage, but now we are seeing that more of our machines are showing up as unavailable, and that several of our users see machines listed as available but cannot get past 'that endless green line of death'.

 

Since the phone support line does not seem to be able to answer our calls right now I would like to know what is going on, especially since your status page claims everything is now okay.

 

 

  • MStuart's avatar
    MStuart
    New Member
    2 years ago
    Same for us here in CA
    • AbhishekYadav's avatar
      AbhishekYadav
      GoTo Moderator
      2 years ago

      Please any one of the below option :

       

      *Restart host PC, wait for 5-6 minutes for machine to come online.
      * Restart G2P Service (quit application), wait for 5-6 minutes for machine to come online.
      * Reinstall application.

      • MustangSVO86's avatar
        MustangSVO86
        New Member
        2 years ago

        I have the same issue with all machines.  

         

        Restarted Host PC - no change

        Restarted Host PC GotoMyPC service - not change

        Uninstalled and reinstalled GotoMyPC host software - no change

         

        Status is "Disconnected from Internet".  System is connected to the internet and has no problem with any other application.

  • awphillips's avatar
    awphillips
    Active Contributor
    2 years ago

    Same. About half our computers say unavailable, and I am stuck at "waiting for the host computer to connect."

    They just posted about a service outage as I was troubleshooting.

  • awphillips's avatar
    awphillips
    Active Contributor
    2 years ago

    Tried everything on multiple computers. What is really irritating is that we aren't getting any communications from GoTo. The last update is timestamped over 3 hours ago.

  • awphillips's avatar
    awphillips
    Active Contributor
    2 years ago

    We still cannot login. Same symptoms except the ones we try installing new or reinstalling show up as unconfigured now when logging into the website as a normal user.

     

  • J.1's avatar
    J.1
    Contributor
    2 years ago

    Goto seems to have made all our  machines come online again last night but given that half my users get timeouts from Gotomypc when they try to log in, even after GTMPC service restarts, I'm not impressed.