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How to fix GoToMyPC host offline or connection issues
[Latest updates as of Jan-23-2023 1:30 PM EST ]
In order to provide more reliable and faster connections. GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
Hi
We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:
My host computer is offline or unavailable
- Reboot your host computer.
Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
- On your client computer, check if the host computer you're trying to access is back online.
Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
- Check your computer's status again and try connecting.
My host computer is available but the connection is failing
- Log in to your account at https://www.gotomypc.com/members/login.tmpl.
- On the My Computers page, find your host computer and select .
- Wait a few minutes for the computer to restart.
- Try connecting again.
- Reboot your host computer.
First of all, I know there was Goto maintenance last night.
One of my users tried to log onto GTMPC this morning around 8:20 Eastern and could not. He found the notice from 13:50 UTC that GTMPC was investigating the outage, but now we are seeing that more of our machines are showing up as unavailable, and that several of our users see machines listed as available but cannot get past 'that endless green line of death'.
Since the phone support line does not seem to be able to answer our calls right now I would like to know what is going on, especially since your status page claims everything is now okay.
Same for us here in CA
Please any one of the below option :
*Restart host PC, wait for 5-6 minutes for machine to come online.
* Restart G2P Service (quit application), wait for 5-6 minutes for machine to come online.
* Reinstall application.Yeah, I tried that. Restarting host pc didn't help. Restarting the Gotomypc service didn't help. Reinstalling the app didn't work either. Installing an earlier version of the app instead, as recommended by the telephone tech support people, also did not work. We are still showing most of our machines unable to connect and would like to know why this happens whenever a new Gotomypc release gets rolled out, because it seems like this happened the last two times, too.
I have the same issue with all machines.
Restarted Host PC - no change
Restarted Host PC GotoMyPC service - not change
Uninstalled and reinstalled GotoMyPC host software - no change
Status is "Disconnected from Internet". System is connected to the internet and has no problem with any other application.
