The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

arifali's avatar
arifali
GoTo Contributor
3 years ago
Solved

How to fix GoToMyPC host offline or connection issues

[Latest updates as of Jan-23-2023 1:30 PM EST ]   In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi

     

    We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:

    My host computer is offline or unavailable

    1. Reboot your host computer.
      Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
    2. On your client computer, check if the host computer you're trying to access is back online.
      Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
    3. Check your computer's status again and try connecting.

    My host computer is available but the connection is failing

    1. Log in to your account at https://www.gotomypc.com/members/login.tmpl.
    2. On the My Computers page, find your host computer and select > Restart Computer.
    3. Wait a few minutes for the computer to restart.
    4. Try connecting again.
     
     
AdminLife's avatar
AdminLife
Active Contributor
3 years ago

There are 2 PollServerIPs . One works and one doesn't. I regedit to the one that works and then it gets changed back to the one that doesn't. Can the folks at GoToMyPC at least get it to stop breaking the fix while they do an actual fix? Please be better.

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    3 years ago

    What did you notice when the host connected to other IP? 

    • AdminLife's avatar
      AdminLife
      Active Contributor
      3 years ago

      Here's what I see:

      1. I change the PollServerIPs value to the 23.239.***.*** IP

      2. I restart GTMPC

      3. GTMPC connects okay and the host is available to connect

      4. After 60 seconds g2start.exe automatically runs and re-starts GTMPC

      5. The PollServerIPs value gets reverted back to 216.115.***.***,23.239.***.***

      6. The GTMPC notification tray icon changes to Initializing, then to Disconnected from Internet

      • Jinedin's avatar
        Jinedin
        Active Contributor
        3 years ago

        We are having the same issue.