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How to fix GoToMyPC host offline or connection issues
[Latest updates as of Jan-23-2023 1:30 PM EST ]
In order to provide more reliable and faster connections. GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
Hi
We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:
My host computer is offline or unavailable
- Reboot your host computer.
Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
- On your client computer, check if the host computer you're trying to access is back online.
Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
- Check your computer's status again and try connecting.
My host computer is available but the connection is failing
- Log in to your account at https://www.gotomypc.com/members/login.tmpl.
- On the My Computers page, find your host computer and select .
- Wait a few minutes for the computer to restart.
- Try connecting again.
- Reboot your host computer.
Apologies for the inconvenience caused.
We are fixing this issue (GoToMyPC Service automatically overwrites IP-address in the registry and that too old one first).
After the fix is gone live, one of our colleagues will post an update that the change is being made and you just need to restart the computer then it should only have one IP address which is the new one (23.***.***.***).
As of now, the expected time for making this change is around 11 PM PST. If you do not hear anything on this thread, please restart your computers after 11 PM PST.
Thanks for all the support and help in making us this change.
Great, thank you so much for collaborating towards a fix.
We will restart all our hosts after 11 PM PST and post here if we see any issues after then.
cjlawson could you please send a DM to @Abhishek Yadav and share the email address that you are using with GoToMyPC and the logs from the host machine?
Here are the links for downloading logs:
1. Windows OS - http://support.logmeininc.com/gotomeeting/downloaddocument/gotologfiles-windows-g2md00267
2. MacOS - https://support.logmeininc.com/gotowebinar/downloaddocument/gotologfiles-mac-g2md00268Still can't connect to remote computers. I have tried all fixes listed.
- The machines are still offline?
- Yes. I can take over most of our PCs with gotoassist.
- Can you also DM me your email address and share host logs , so we can investigate more?
Here are then links for downloading logs:
1. Windows OS - http://support.logmeininc.com/gotomeeting/downloaddocument/gotologfiles-windows-g2md00267
2. MacOS - https://support.logmeininc.com/gotowebinar/downloaddocument/gotologfiles-mac-g2md00268 You don't have to as long as the IP is now 23.***.***.*** .
Are you close to any remote host by any chance?I am still seeing problems with some PCs. Do we still need to run the reg key?
HeyJinedin,
Can you please check if your host machines are online? Most likely they will be available without any action needed from your end.
Sincere apologies for the inconvenience caused thanks for being sporty.
