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arifali's avatar
arifali
GoTo Contributor
3 years ago
Solved

How to fix GoToMyPC host offline or connection issues

[Latest updates as of Jan-23-2023 1:30 PM EST ]   In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi

     

    We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:

    My host computer is offline or unavailable

    1. Reboot your host computer.
      Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
    2. On your client computer, check if the host computer you're trying to access is back online.
      Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
    3. Check your computer's status again and try connecting.

    My host computer is available but the connection is failing

    1. Log in to your account at https://www.gotomypc.com/members/login.tmpl.
    2. On the My Computers page, find your host computer and select > Restart Computer.
    3. Wait a few minutes for the computer to restart.
    4. Try connecting again.
     
     
GH_IT's avatar
GH_IT
New Contributor
3 years ago
Yes. I can take over most of our PCs with gotoassist.
AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
3 years ago
The machines are still offline?