Forum Discussion

arifali's avatar
arifali
GoTo Contributor
2 years ago

How to fix GoToMyPC host offline or connection issues

[Latest updates as of Jan-23-2023 1:30 PM EST ]   In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi

     

    We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:

    My host computer is offline or unavailable

    1. Reboot your host computer.
      Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
    2. On your client computer, check if the host computer you're trying to access is back online.
      Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
    3. Check your computer's status again and try connecting.

    My host computer is available but the connection is failing

    1. Log in to your account at https://www.gotomypc.com/members/login.tmpl.
    2. On the My Computers page, find your host computer and select > Restart Computer.
    3. Wait a few minutes for the computer to restart.
    4. Try connecting again.
     
     
Pat211's avatar
Pat211
New Contributor
2 years ago

None of the users can log into GTMPC.  Any ideas?

  • J.1's avatar
    J.1
    Contributor
    2 years ago

    I can't even get to the login page. 'Service currently unavailable, we are working now to resolve the issue, we apologize for any inconvenience you are experiencing and we appreciate your patience', and then it bounces me back to the landing page.