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How to fix GoToMyPC host offline or connection issues
[Latest updates as of Jan-23-2023 1:30 PM EST ]
In order to provide more reliable and faster connections. GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
Hi
We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:
My host computer is offline or unavailable
- Reboot your host computer.
Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
- On your client computer, check if the host computer you're trying to access is back online.
Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
- Check your computer's status again and try connecting.
My host computer is available but the connection is failing
- Log in to your account at https://www.gotomypc.com/members/login.tmpl.
- On the My Computers page, find your host computer and select .
- Wait a few minutes for the computer to restart.
- Try connecting again.
- Reboot your host computer.
After getting bad gateway errors and at least one instance of what should have been My Computers giving me a URL involving 'dummyhost' and 'expertcity.com I am now seeing the majority of my company's machines listed as Unavailable. Including at least eight machines that have ACTIVE USER CONNECTIONS LISTED.
I cannot tell my users who are having slow or intermittent connections to restart the service or the computer using the Goto page if all of our machines start showing up as unavailable! What is going on?
