Forum Discussion

arifali's avatar
arifali
GoTo Contributor
3 years ago
Solved

How to fix GoToMyPC host offline or connection issues

[Latest updates as of Jan-23-2023 1:30 PM EST ]   In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi

     

    We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:

    My host computer is offline or unavailable

    1. Reboot your host computer.
      Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
    2. On your client computer, check if the host computer you're trying to access is back online.
      Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
    3. Check your computer's status again and try connecting.

    My host computer is available but the connection is failing

    1. Log in to your account at https://www.gotomypc.com/members/login.tmpl.
    2. On the My Computers page, find your host computer and select > Restart Computer.
    3. Wait a few minutes for the computer to restart.
    4. Try connecting again.
     
     
MD_Chi's avatar
MD_Chi
New Contributor
3 years ago

Why does this happen seemingly on a weekly basis?  Rebooting 45 machines and/or having to reinstall the client is not an acceptable common behavior.  Every time you all run maintenance we have to put out fires.

  • Dsmith44's avatar
    Dsmith44
    New Contributor
    3 years ago

    Exactly. Every week it seems like I have to reboot or uninstall and reinstall. 

     

    I got to the point where I am migrating everyone off and moving them to RemotePC..... its a bit slower but it connects every single time. 

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      As part of our ongoing efforts to improve the GoToMyPC experience, we migrated our on-prem infrastructure to a high-performing cloud-based environment in January. Over the subsequent months, we have continued to fine-tune system performance in the cloud environment.  

       

      Since Monday, we’ve seen an increase in reports of connectivity issues. This impacts a small subset of our customer base. Our engineers adjusted the configuration of the system to address these issues, and we are closely monitoring the system performance to address any subsequent potential issues. Please refer to the status page for the latest. 

       

      At GoTo, we take our commitment to providing reliable and secure remote access seriously, and we appreciate your patience and understanding as we work to resolve these issues. 

       

      • burdsjm's avatar
        burdsjm
        New Member
        3 years ago
        I'm still having issues as well from last Tuesday. It worked great daily for over a year for me.