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Forum Discussion

Fishdogs's avatar
Fishdogs
New Member
5 years ago
Solved

I already have lastpass premium-

Is there a way to transfer my existing lastpass account to fall under the GOTOMYPC free LastPass premium upgrade?

I don't want to lose all the info in my existing Lastpass account

  • AshC's avatar
    AshC
    5 years ago

    Fishdogs  We've updated this process now, so that even if you have an existing LastPass account, you can click the offer link and login with your LastPass credentials to activate.   Thanks for your patience!

3 Replies

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi Josed2049 ,

    It looks like your LastPass case is being reviewed currently.  You should hear back from the support agent soon. 

  • Josed2049's avatar
    Josed2049
    New Member
    5 years ago

    What link are you talking about.  I have the same issue as Fishdogs. I have a LastPass family and I want to link it to my GoToMyPC subscription. Please help. I contacted the GoToMyPC customer service # and they informed me to go to lastpass.com support.  Support is done thru email only which is an inconvenience for me. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Fishdogs  We've updated this process now, so that even if you have an existing LastPass account, you can click the offer link and login with your LastPass credentials to activate.   Thanks for your patience!