Forum Discussion

SELDOMUSED's avatar
SELDOMUSED
Active Contributor
5 years ago

Incompatible with macOS Catalina

I've reviewed several threads on this, but can't seem to find the answer.    How do I get GTMPC to work with mac OS Catalina?   Thank you.
  • SELDOMUSED's avatar
    SELDOMUSED
    5 years ago

    Thanks, AshC.

     

    After many attempts at deleting files, only to have it reinstall 2199, they finally came across a solution - instead of "upgrading" to the newest version a tech dialed in to my work computer, uninstalled GTMPC and reinstalled it.  This caused an upgrade to a newer version and it now works.

     

    Not sure why, but the deleting of the files above and those identified by the tech before uninstalling, didnt work.  It kept installing 2199.  The thing that solved the issue was upgarding the version.

     

    Thanks to all that chimed in.

SELDOMUSED's avatar
SELDOMUSED
Active Contributor

I'm not sure, how can I check?  Since the upgrade to Catalina when I try to launch the opener I get an error message (2199) saying to contact the publisher.  Won't let me go past that.

 

Would a screenshot help figure it out? If so, I can do that.

 

Thank you for your help!

SELDOMUSED's avatar
SELDOMUSED
Active Contributor
5 years ago

This is the message I get when I try to open the launcher.

 

I should say, the computer is on a network at my employer, but prior to Catalina I was able to connect.

 

Thank you.

 

  • SELDOMUSED's avatar
    SELDOMUSED
    Active Contributor
    5 years ago

    Still getting error on Catlain 10.15.4.

     

    Can someone assist?

     

    Thank you.

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    5 years ago
    You aren't on latest build. Try updating G2P host and it will start working.
    • SELDOMUSED's avatar
      SELDOMUSED
      Active Contributor
      5 years ago

      I'll search on how to update the G2P host, but can your provide a link or instructions?

       

      This is through a work account, so can I even update the host or is it something IT would have to do?

       

      Sorry for the "stupid" questions. :)

      • AbhishekYadav's avatar
        AbhishekYadav
        GoTo Moderator
        5 years ago
        That's fine :)
        On your host computer, right click on gtmpc tray icon and click on check for upgrade. If there's an upgrade available then your host app will get upgraded. In case, and if it doesn't happen then contact your IT admin. He will need to allow you to upgrade to latest build.