ChaimB No problem there! We are fully compatible with all new Mac OS. Just make certain your GoToMyPC software is the most current available.
AshC I have tried a reinstall on two systems with no change in behavior.
Are you not able to replicate this internally?
Jeff
Toasty66 I'm not aware of this behavior affecting GoToMyPC on Mac Hosts, no. If you can call into Support to help us document further we may be able to track the problem.
AshC There is no coming back for me. Splashtop works great, and my years of loyalty to GoToMyPc delayed my evaluating other solutions. Monterey was available in public beta starting in July 2021, and has been released for months now. I don't believe your company is invested in supporting your Mac customers in a timely fashion. This bug is a critical showstopper, yet it remains unresolved.
Thank you, thank you Toasty66! I'm currently running the trial of Splashtop and love it AND the price. I also was getting sick and tired of having to log out and back into GoToMyPC up to 10 times daily while using it to work from home.
AshC The lack of progress by LogMeIn has resulted in my uninstalling the product and moving to Splashtop. I'm an enterprise customer with many seats, and will be moving both my GoToMyPC and LogMeIn seats over to Spashtop. It baffles me how a company would let these issues persist for months without resolution.
BTW - Spashtop has no issues with random keyboard inputs. It works perfectly with the new macOS.
Here is a trick to see what the remote control is doing to the keyboard.
On the machine you are remote controlling, go to System Preferences, Keyboard, Input Sources. Put a check mark in the "show input menu in the menu bar."
From the input menu in the menu bar, select "Show Keyboard Viewer"
This puts a virtual keyboard on your host screen. You'll note that when remote controlling your host, GoToMyPC will for whatever reason active the Fn key, and the control key. Sometimes it will unstick by pressing the FN key a bunch of times, but as you mentioned, disconnect/reconnect is the only solution until it starts again.
I am also having the same issue from my MacBook Pro running GoToMyPC and the host computer is Mac running Monterey. I had not had this issue until the host computer was upgraded to the new Mac OS. Only way to solve is to continually disconnect from the host and reconnect and work until it decides to do it again. For me, suddenly the "e" brings up some stupid emoji selection window; the "m" does not type or do anything; and the "d" asks me if I want to enable dictation now. I've had to disconnect and reconnect about 20 times so far today. I work from home one day a week. Also not having any issues with those keystrokes on the host computer when I am in the office working normally.
Kelly
