Is this really support
Our company lost an invoice, which was our fault, which led to loss of service. The bill was paid (4/24), as instructed and during business hours, but the account wasn't reinstated. Called Billing and was told that only one person handled our corporate account and that the request would be sent to that person. No reinstatement or contact for the rest of the day. Called back Billing this morning and was sent to voicemail because it is a 'holiday'. Called general support line to escalate and was told that only Billing could take action. Our remote users rely on this product! This is unacceptable! What use is the product if they can't provide the service that was paid for?
