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Forum Discussion
Carol Maez-Pete
9 years agoNew Member
mouse pointer extremely small
Hi There, I'm connecting to my office computer from a brand new Dell laptop using Windows 10 and once connected my mouse pointer gets extremely small. Approx. 1/4 the size of a sunflower seed. I've...
- 6 years ago
Hi, I have found a reasonable solution for this, on the logmein side if you go to additional mouse options - mouse properties - pointers you can customise the scheme, if you choose an 'extra large 'version it enlarges the pointer significantly. I have a 5k Mac at home and 1920x1200 on logmein so the pointer was very small and now its only slightly smaller.
Don_Willis
6 years agoActive Contributor
Sorry to hear that. The only workaround I've found so far is to lower the resolution of my PC at home, which makes the mouse a little larger in some apps, but still almost impossible to see in others, such as Outlook.
My biggest issue is browing the web, and our workplace uses Office 365's web-based Outlook for email. When I'm typing or reading emails, the mouse pointer is virtually invisible. Very frustrating. The "workaround" still didn't help there. Hope that helps (some).
LauraPD
6 years agoNew Member
Just wanted to stop by and say I'm having the exact same issue. Logging in to my large HD monitor at home from my surface. I had to change the LogMeIn resolution to 1280x800 to get everything to be big enough to see on my Surface, but the mouse remains miniscule. Like everyone else said, I tried to change the size of my cursor on the remote machine and this made no difference.
- AshC6 years agoRetired GoTo Contributor
LauraPD I'm afraid this is a discrepancy with users who have higher DPI displays such as 4K. We are aware of this limitation, and hope to be more compatible soon.
- bkpotok6 years agoNew Member
Has there been any resolution to Logmein's tiny mouse problem? Just got a new laptop and basically cannot use it for work because I cannot see the mouse and everything takes quadruple the time.
AshC wrote:LauraPDI'm afraid this is a discrepancy with users who have higher DPI displays such as 4K. We are aware of this limitation, and hope to be more compatible soon.