Forum Discussion

Carol Maez-Pete's avatar
Carol Maez-Pete
New Member
9 years ago
Solved

mouse pointer extremely small

Hi There, I'm connecting to my office computer from a brand new Dell laptop using Windows 10 and once connected my mouse pointer gets extremely small.  Approx. 1/4 the size of a sunflower seed.  I've...
  • syz88's avatar
    syz88
    6 years ago

    Hi, I have found a reasonable solution for this, on the logmein side if you go to additional mouse options - mouse properties - pointers you can customise the scheme, if you choose an 'extra large 'version it enlarges the pointer significantly. I have a 5k Mac at home and 1920x1200 on logmein so the pointer was very small and now its only slightly smaller.

Don_Willis's avatar
Don_Willis
Active Contributor
6 years ago

Sorry to hear that. The only workaround I've found so far is to lower the resolution of my PC at home, which makes the mouse a little larger in some apps, but still almost impossible to see in others, such as Outlook. 

My biggest issue is browing the web, and our workplace uses Office 365's web-based Outlook for email. When I'm typing or reading emails, the mouse pointer is virtually invisible. Very frustrating. The "workaround" still didn't help there. Hope that helps (some).

LauraPD's avatar
LauraPD
New Member
6 years ago

Just wanted to stop by and say I'm having the exact same issue. Logging in to my large HD monitor at home from my surface. I had to change the LogMeIn resolution to 1280x800 to get everything to be big enough to see on my Surface, but the mouse remains miniscule. Like everyone else said, I tried to change the size of my cursor on the remote machine and this made no difference.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    LauraPD I'm afraid this is a discrepancy with users who have higher DPI displays such as 4K.  We are aware of this limitation, and hope to be more compatible soon.

    • bkpotok's avatar
      bkpotok
      New Member
      6 years ago

      Has there been any resolution to Logmein's tiny mouse problem?   Just got a new laptop and basically cannot use it for work because I cannot see the mouse and everything takes quadruple the time.

      AshC wrote:

      LauraPDI'm afraid this is a discrepancy with users who have higher DPI displays such as 4K.  We are aware of this limitation, and hope to be more compatible soon.

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        bkpotok  I'm sorry for the trouble.  Have you tried lowering the resolution of the affected PC yet?