Forum Discussion

Carol Maez-Pete's avatar
Carol Maez-Pete
New Member
9 years ago
Solved

mouse pointer extremely small

Hi There, I'm connecting to my office computer from a brand new Dell laptop using Windows 10 and once connected my mouse pointer gets extremely small.  Approx. 1/4 the size of a sunflower seed.  I've...
  • syz88's avatar
    syz88
    6 years ago

    Hi, I have found a reasonable solution for this, on the logmein side if you go to additional mouse options - mouse properties - pointers you can customise the scheme, if you choose an 'extra large 'version it enlarges the pointer significantly. I have a 5k Mac at home and 1920x1200 on logmein so the pointer was very small and now its only slightly smaller.

bkpotok's avatar
bkpotok
New Member
6 years ago

Has there been any resolution to Logmein's tiny mouse problem?   Just got a new laptop and basically cannot use it for work because I cannot see the mouse and everything takes quadruple the time.

AshC wrote:

LauraPDI'm afraid this is a discrepancy with users who have higher DPI displays such as 4K.  We are aware of this limitation, and hope to be more compatible soon.

 

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

bkpotok  I'm sorry for the trouble.  Have you tried lowering the resolution of the affected PC yet?

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 months ago

    Hi Lpwdvm, I cannot locate a GoToMyPC account for you, but I do see that you have LogMeIn PRO. Is LMI Pro what you are experiencing the small cursor issue with?  

  • Lpwdvm's avatar
    Lpwdvm
    Active Contributor
    8 months ago

    this does NOT work.  The mouse cursor on my phone is fine but on both my PC laptop and desktop it looks like a tiny dot!!!!  please fix this issue.  I have got into remote and changed the setting and still doesn't work.  I would like to show you a picture of the TINY mouse cursor on my screen!!!!  it is smaller than a "."

  • Lpwdvm's avatar
    Lpwdvm
    Active Contributor
    3 years ago
    How do you find the additional mouse options!!!!!!!!
  • logbob's avatar
    logbob
    Active Contributor
    4 years ago

    You write, "on the logmein side if you go to additional mouse options - mouse properties - pointers" -- I cannot even find and do this in logmein --- please be more specific and step by step. Been using logmein many years and can't even see this option to try. Thank you.

  • Anon37514's avatar
    Anon37514
    Active Contributor
    6 years ago

    This is not a solution for me. It doesn't help on my iMac, windows 10 laptops, or iPads. For a couple of years now I have been told that they are working on a real solution.  

  • vsanthony's avatar
    vsanthony
    Visitor
    6 years ago

    This solution doesn't really solve the problem for me - While the cursor is larger for some applications, it is still miniscule for others.  I've recently upgraded to HD high res Dell monitor and the mouse on the host computer is now teeny tiny in apps I use.  Was not a problem previously.  Changing resolution and mouse size doesn't solve it.

  • syz88's avatar
    syz88
    Visitor
    6 years ago

    Hi, I have found a reasonable solution for this, on the logmein side if you go to additional mouse options - mouse properties - pointers you can customise the scheme, if you choose an 'extra large 'version it enlarges the pointer significantly. I have a 5k Mac at home and 1920x1200 on logmein so the pointer was very small and now its only slightly smaller.